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2) We accept return(s) if:
- You receive a product different from what you ordered
- You receive a defective product.
**Return Instructions
(1) Post a return request on our Q&A or email us (official.shinsletters@gmail.com) within 7 days of receiving our product(s). You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by e-mail.
(3) Items returned must be in their original condition, which includes tags and any packaging. Please also include a note of your order number, name, and user ID.
(4) Once we receive your return at our warehouse, please allow 3-5 business days for your return to be processed by our team.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company.
3) We do not accept return(s) if:
- You are returning the items because you changed your mind (size, color, etc.)
- The products are damaged due to you mishandling the product
- Your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by e-mail (official.shinsletters@gmail.com) within 3 days of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Store Credit
Gold (purchase over 765USD) : 3%
VIP (purchase over 2298USD) : 4%
VVIP (purchase over 3828USD) : 5%
Pending period for Store Credit
Your Store Credit issued from orders will be added to your account and remain as Pending for 14 days from delivery before validation to compensate time for exchange or returns. During this time, you are free to spend your available Store Credit balance on any of our products.
Requirements
You can use Store Credit when the total amount of the product is at least $50.
If you pay for your order with Store Credit, you are required to spend a minimum Store Credit of 50.
There is no maximum amount of Store Credit that can be used for a purchase.
Cancellation of Store Credit
Pending Store Credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your Store Credit will be cancelled if you close your account. Your Store Credit will expire if it is not used for one years.
PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
